School of Business and Human Resource management: Recent submissions
Now showing items 101-110 of 110
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Service quality as a catalyst for customer satisfaction of small and medium sized enterprises (sme’s) in Kitale municipality, Kenya
(2015-08-19)ABSTRACT: Service quality and customer satisfaction is an important ingredient in addressing global challenges, such as customer satisfaction and service quality. Service quality influences customer satisfaction because ... -
Moderating effect of social networking on the relationship between entrepreneurial orientation and performance of small and medium enterprise in Nakuru county, Kenya
(2015-07-19)An emerging stream of research indicates that entrepreneurial orientation is a critical factor in enhancing entrepreneurial outcomes such as firm performance. However, few studies have examined how a firm’s embedded in ... -
Knowledge sharing as a catalyst for enhanced performance in micro, small and medium enterprises (msmes) in Migori county, Kenya
(2015-08-19)In the last decade the role of knowledge sharing in business organizations has been emphasized by practitioners, academics and entrepreneurs. Ironically, most of these studies have focused on large organizations, yet ... -
Learning company for sustainable competitiveness: Towards a model and theory development
(2015-08-19)Previous studies on learning organizations do not provide a strategic framework of adapting organizational learning for sustainable competitiveness. This paper reviews various contributions on developing learning companies ... -
Effects of internal corporate social responsibility practices on employee job satisfaction: evidence from commercial banks in Kenya
(2015-08-19)The importance of Internal corporate social responsibility (CSR) has become an important issue for banks to address, however, these issues have been neglected and do not appear to have the desired impact on all employees ... -
Do employees work life policies and empowerment strategies drive employee commitment? evidence from Kenyan referral hospital, synergy effect
(2015-07-19)Employees with strong organizational commitment are emotionally attached to the organization and have a strong desire to contribute significantly towards organizational success. The importance of individual commitment to ... -
Health and safety as an antecedent to service delivery in public institutions: a case of County Government of Trans-Nzoia Kenya
(2015-08-19)Occupational safety and health training remains a fundamental element in the workplace. Citizen’s complaints of poor service delivery in government offices has been underscored and highlighted in the media on several occasions ... -
Intellectual Capital as an Antecedent to Employee Performance in Commercial Banks in Eldoret Town, Kenya
(2015-08-19)The purpose of this study was to establish intellectual capital as an antecedent to employee performance among commercial banks in Eldoret town. The specific objectives of the study include: human capital, relational ... -
The efficacy of retirement plans and flexible scheduling in improving the quality of service delivery among civil servants in Nandi south Kenya
(2015-08-19)ABSTRACT Retirement plans and flexible scheduling guides most organizations and is part of most complaints of citizen’s due to poor service in government counties such complaints was reflected during the year 2002 ... -
Staff Welfare as an Antecedent to Service Delivery among Civil Servants in Kenya a Case Study of Nandi County
(2015-08-19)Citizen’s complaints of poor service in government ministries has been underscored and highlighted in the media. The density of the said complaint was reflected during the year 2002 Constitutional Referendum which in ...
